Q: What difficulties do you work with?

We work with adults who may be experiencing the following: • Post-Traumatic Stress Disorder • Complex Post-Traumatic Stress Disorder • Anxiety: OCD, social anxiety, generalised anxiety, phobias, panic attacks • Low mood • Bereavement and grief • Stress • Dissociation, depersonalisation, derealisation • Attachment and relationship trauma

Question 1

What does a clinical psychologist do?

Accepted Answer

Clinical psychologists undergo rigorous training that lasts at least 6 years - an undergraduate degree and a three-year doctoral programme. Training combines the depth of academic theory with extensive hands-on clinical experience and requires the development of technical expertise, emotional resilience and ethical sensitivity. 
 
Clinical psychologists are highly trained professionals. We work to improve mental wellbeing and reduce psychological distress by:
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 • Improving the psychological health & performance of individuals, families, organisations & communities through skilled, knowledge-based services;
 • Innovating in response to clients’ needs & thereby developing applications of psychology & related disciplines;
 • Designing, developing & supporting accessible services to support these innovations.
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We provide evidence-based assessments and interventions across a wide range of healthcare services, and supervision and consultancy to colleagues from a variety of disciplines. We work to alleviate psychological distress by using advanced skills in a variety of different therapeutic models, including cognitive-behavioural, psychodynamic and systemic therapies and community approaches. We also routinely undertake research and service evaluation, contributing to the current state of knowledge in our field.
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We offer a bespoke approach to assessment and intervention, putting relationships with clients and the client perspective at the centre of our work. We aim to fit our approach to clients rather than the other way round. We regard formulation, or the in-depth understanding of clients and their difficulties, as key to informing a successful psychological intervention. Although we are well-versed in the medical model and its application to psychological problems, we question an exclusive focus on this approach and offer a psychological perspective to broaden and improve understanding and treatment efficacy.

Question 2

How many sessions will I need?

Accepted Answer

The length of treatment for psychological problems will vary from one individual to another. Essentially, the treatment (type and duration) should always be matched appropriately to the nature and severity of the person's presenting difficulties. Acute difficulties usually require fewer treatment sessions than do chronic conditions. Moreover, length of treatment also varies with the type of treatment provided; cognitive behavioural treatments, which focus on a specific problem, are generally briefer than are psychotherapies with a broader focus.
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We can discuss this when you email to make an enquiry.

Question 3

What are your fees?

Accepted Answer

Please get in touch for information regarding our current fees.

Question 4

What difficulties do you work with?

Accepted Answer

We work with adults who may be experiencing the following:​
 • Post-Traumatic Stress Disorder
 • Complex Post-Traumatic Stress Disorder
 • Anxiety: OCD, social anxiety, generalised anxiety, phobias, panic attacks
 • Low mood
 • Bereavement and grief
 • ​Stress
 • Dissociation, depersonalisation, derealisation
 • Attachment and relationship trauma

Question 5

Do you prescribe medication?

Accepted Answer

No. Clinical Psychologists do not prescribe medication.

Question 6

Do you offer a diagnosis?

Accepted Answer

While we work with you to make sense of your difficulties, you will not receive a formal diagnosis or label. Clinical psychologists prefer a formulation-driven approach.

Question 7

Do you work with people in crisis?

Accepted Answer

Unfortunately, as this is not a 24/7, 365 days a year service, we will not be able to work with people in a crisis. 
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If you are in crisis and live in the UK:
 • 111 will tell you the right place to get help. You may be able to speak to a trained mental health professional over the phone.
 • You can request an urgent appointment from you GP. A GP can advise you about helpful treatments and also help you access mental health services.(https://www.nhs.uk/mental-health/social-care-and-your-rights/how-to-access-mental-health-services/) You may be able to refer yourself to some services.
 • Call 116 123 to talk to Samaritans, or email: jo@samaritans.org (mailto:jo@samaritans.org)for a reply within 24 hours
 • Text "SHOUT" to 85258 to contact the Shout Crisis Text Line, or text "YM" if you're under 19.
 • Call 999 if you do not feel you can keep yourself or someone else safe

If you are in crisis and live in India:

• contact a 24/7 helpline like the Kiran Helpline at 1800-599-0019, Vandrevala Foundation at 9152987821/9152987822, or Snehi at 91-22-2772 6771/91-22-2772 6773. 
 • You can also call the National Suicide Prevention Helpline at 91-22-2772 6771/91-22-2772 6773 for immediate emotional support. 
 • For emergencies, visit the nearest hospital or mental health facility. 
 • It’s important to talk to a trusted friend or family member to avoid feeling isolated.

Question 8

Do you accept private health insurance?

Accepted Answer

We currently only accept self-funded clients.

Question 9

How do you keep online therapy safe?

Accepted Answer

To keep online therapy safe and GDPR-compliant:
 • We use secure platforms with encrypted communication and data storage.
 • We obtain explicit consent from clients and are transparent about data usage.
 • We minimise the data collected and retain it only as long as necessary.
 • We educate ourselves on GDPR and secure practices.
 • We ensure clients have the right to access, correct, and delete their data.
 • We regularly audit security measures and stay updated on best practices.

Question 10

What do I do if I'm unhappy with the service I've received?

Accepted Answer

We’d be happy to address any concerns you may have, so please feel free to contact us directly. If you feel your issue hasn’t been resolved after that, we’re happy to respond to a written complaint. Should you still have concerns, you can also reach out to our regulatory body, the HCPC.